Glasgow Airport has maintained its Good accessibility rating in the UK Civil Aviation Authority’s latest annual assessment of assistance services for disabled passengers and passengers with reduced mobility.
The Airport Accessibility Report for 2025/26, published on 4th August, assessed 28 UK airports handling more than 150,000 passengers during 2025.
Glasgow was one of nine airports to receive a Good rating. Inverness also retained its Good rating, while Edinburgh improved from Needs Improvement last year to Very Good. Glasgow Prestwick also improved, moving from Needs Improvement to Good.
The report comes as demand for airport assistance continues to rise across the UK. A record 5.9 million passengers used assistance services in 2025. Since 2015, requests for assistance have increased by 115.8 per cent, compared with overall passenger growth of 23.9 per cent.
Across the UK, 19 airports achieved a Very Good rating and nine were rated Good. No airports were rated Needs Improvement or Poor this year.
Anna Bowles, Head of Consumer Protection at the UK Civil Aviation Authority, said: “The progress made in improving airport accessibility over the last decade is encouraging. Through our annual assessments, we have challenged airports to raise standards, increase transparency and focus on the needs of disabled passengers.
“The fact that no airport was rated ‘Needs Improvement’ or ‘Poor’ this year is welcome, but we cannot be complacent. Some disabled passengers still face difficulties when travelling, and with demand for assistance services continuing to rise, airports must continue to invest in assistance services. We will consult on a revised version of the Framework later this year as we continue to challenge airports to improve further.”
The report covers performance between April 2025 and March 2026 and assesses airports on waiting times for assistance, passenger satisfaction and engagement with disabled people through accessibility forums.
A Glasgow Airport spokesperson said: “We welcome the publication of the CAA’s latest Airport Accessibility Report and are pleased that Glasgow Airport has maintained its ‘Good’ rating.”
“The report highlights that Glasgow continued to achieve a ‘Very Good’ standard for waiting times and a ‘Very Good’ satisfaction score among assisted passengers, demonstrating the commitment of our teams to supporting passengers who require additional assistance throughout their journey.”
“The CAA has also identified opportunities to strengthen participation and representation within our Accessibility Forum. We have already taken steps to increase engagement with disability groups and remain committed to ensuring the forum reflects a broad range of voices and lived experiences.”
“As demand for assistance services continues to grow across the aviation sector, our focus remains on delivering a welcoming, inclusive and accessible experience for every passenger while continuing to enhance our facilities, training and support services.”