Tenant satisfaction with Renfrewshire Council’s housing service has reached a record 91%, up from 72% in 2024 and above the Scottish local authority average.
Research Resource carried out the independent survey, interviewing 1,200 council tenants face to face across Renfrewshire.
The survey found 88% of tenants were satisfied with the quality of their home, up from 72%. Satisfaction with repairs and maintenance rose from 73% to 86%.
Satisfaction with neighbourhood management increased from 75% to 91%. The proportion of tenants who said their rent offered value for money rose from 70% to 93%.
Tenants praised the quality and speed of repairs, helpful staff, customer service and investment in homes and neighbourhoods.
Steve Banks, 67, from Lochwinnoch, recently had a new boiler installed in his council home. He lost his sight last year and said the housing team kept him informed throughout the work.
He said: “I was contacted in the summer to let me know about the works to upgrade my boiler. A member of the team then came out to visit me at home before the work started to talk me through the process and address any concerns I had.
“When the team arrived to carry out the installation, everything was completed in the space of a morning. The team were polite, informative and took time to explain the stages of work they were doing and they tidied up before they left.
“The new boiler is much quieter, more energy efficient and is working very well.
“On every standard you look at it from, it was first class.”
The survey also found 93% of tenants were satisfied with how well the council kept them informed about housing services and decisions. A further finding showed 94% were satisfied with their opportunities to take part in decision-making.
Tenants identified communal services and repairs as areas for further improvement. They also called for continued investment in homes.
Councillor Marie McGurk, convener of Renfrewshire Council’s Communities and Housing Policy Board, said: “These results show a significant improvement in satisfaction across key areas of our housing service and demonstrate the positive impact of the work carried out over recent years.
“We are particularly encouraged that tenants are recognising the investment we have made in improving homes to ensure they have warm welcoming homes and housing services which meet their needs.
“Their feedback will continue to play a vital role in shaping decisions as we invest in our homes and communities and work to deliver even better outcomes for tenants across Renfrewshire.”
Councillors approved £337 million of investment in council housing earlier this year, covering the five years to 2031. The council plans to make 2,210 improvements to properties this year, including work on kitchens, bathrooms, heating systems and windows. The investment also covers regeneration and new housing.
The council has allocated a further £1.3 million for housing maintenance and repairs. It will use the survey findings to plan future housing services.