A Johnstone dessert shop says it has seen an increase in false refund claims made through Just Eat.
The Dessert Kings, at 53 High Street, said it keeps order tickets and relevant order records so it can investigate and dispute claims. It said customers who repeatedly make false or fraudulent claims may have their details reported to Just Eat. They may also be blocked from ordering from the shop in future, where the platform allows.
The business said it would put genuine problems right, adding: “However, deliberately claiming a refund for food that was correctly prepared and received is not acceptable.”
Peggy Chang’s, which has premises on Greenock Road in Bishopton and at 64 High Street in Johnstone, made a separate statement about Just Eat on 14th September. It said Just Eat was an independent company and that Peggy Chang’s had no control over its payment processing, refund procedures, app errors involving double charges or delivery driver ID policies.
Peggy Chang’s was responding to claims about its business on social media. It did not say it had seen an increase in false refund claims.
Nitshill Cafe in neighbouring Glasgow raised similar concerns in June. It said some customers had claimed refunds through Just Eat after receiving their orders and that it would stop accepting orders from customers who repeatedly made false claims.
Research published by fraud prevention organisation Cifas on 21st May 2026 identified abuse of food delivery refunds as a form of online refund fraud. The research did not establish how many Just Eat claims are false or how widespread the problem is in Scotland.
Just Eat says it uses checks to detect fraudulent claims and refund abuse. Its guidance asks customers reporting damaged food to provide photographs to support their claim.