Renfrewshire Council is asking for members of the public to help make their customer services better.
The Council has launched a consultation into its new customer strategy. The consultation is designed to help the Council understand the challenges customers face when accessing services so it can modernise them, making them easier to use and ensuring they meet the needs of users.
It is now asking everyone to get involved in the consultation and have their say.
Customers can take part by visiting https://www.surveymonkey.co.uk/r/XFSR2L5 and filling out an online survey. The survey will close on 14th July 2017.
For those who can’t access the survey online, the Council will hold consultation sessions during Community Planning Conferences at:Renfrew Town Hall on Monday, June 26 (10.30am-2.30pm and 5.30pm-8.30pm), Johnstone Town Hall on Wednesday, 28 June (5.30pm-8.30pm) and Friday, 7 July (10.30am-2.30pm), and Paisley Town Hall on Tuesday, 4 July (10.30am-2.30pm and 5.30pm-8.30pm).
- Renfrew Town Hall (10.30am-2.30pm and 5.30pm-8.30pm) on Monday 26th June
- Johnstone Town Hall (5.30pm-8.30pm) on Wednesday 28th June and Friday 7th July (10.30am-2.30pm)
- Paisley Town Hall (10.30am-2.30pm and 5.30pm-8.30pm) on Tuesday 4th July
Outreach events will also be held at:
- Langbank Parish Church (9am-1pm) on Tuesday 11th July
- Erskine Sports Centre (2pm-5pm) on Tuesday 11th July
- McKillop Institute, Lochwinnoch (9am-1pm) on Wednesday 12th July
- Tweedie Hall, Linwood (2pm-5pm) on Wednesday 12th July
Feedback from the consultation and survey will be used by the Council to develop its customer strategy. The current strategy was written in 2014.
Councillor John Shaw, Convener of the Finance, Resources and Customer Services Policy Board, said: “We are committed to designing services with our customers in mind so it’s important that we know what they are thinking.
“We understand the challenges our customers face and we want to improve their experience, offering services that work for them and meet their needs. We want to hear from all of our customers during this consultation. Their feedback will shape our new Customer Strategy.”