PayPoint changes to Scottish Gas Prepay customers condemned PayPoint changes to Scottish Gas Prepay customers condemned
Scottish Gas customers with prepayment meters will no longer be able to use PayPoint to top up their cards from 1st January 2020. Scottish... PayPoint changes to Scottish Gas Prepay customers condemned

Scottish Gas customers with prepayment meters will no longer be able to use PayPoint to top up their cards from 1st January 2020.

Scottish Gas signed a contract with Payzone’s bill payment service – which is part of the Post Office – to serve their prepay customers, replacing the existing agreement with PayPoint.
PayPoint has around 28,000 terminals including convenience stores, newsagents and garages. Customers can also make payments at 11,500 post office branches.

In contrast Payzone only has 13,000 locations, resulting in 15,000 fewer places where people can top up their prepayment cards Mhairi Black, SNP candidate for Paisley & Renfrewshire South, said: “This will impact on some of the most vulnerable customers of Scottish Gas.

“Previous UK Governments have closed down Post Office branches across Renfrewshire and Scotland so the alternative of using one of them isn’t an option for many people.

“This is an attack on the most vulnerable people in Renfrewshire making it more difficult to top-up their prepayment meters. The timing of this change on 1 st January means it will have a greater impact during the winter months when people need their heating the most.

“The fact that this deal was released in the midst of an election campaign looks like Scottish Gas were trying to bury this bad news for their customers.”

Councillor Stephen Burns for Paisley Southwest, added: “Many residents will be left in the dark and have to travel a lot further to top up there Gas and Electric.

“I am shocked British Gas have not told there customers that use top up keys or Cards they can no longer use a Paypoint from January. One constituent was advised by the shop keeper in Asda doing her weekly shop this would be the case in the New Year.”