Royal Bank of Scotland is providing a pop-up bank in Johnstone to provide support and answer customer questions after their Johnstone branch closes.

The community pop-up will support those customers with any queries around their banking service, frauds and scams, as well as supporting customers to access and use the banks digital services.

The pop up will be open at Active Communities on Quarry Street every Friday morning from August.

Colleagues at the pop-up can also signpost customers to other local in-person banking services, such as the day-to-day banking services offered at local Post Offices and support with local free-to-use cash machines.

Paul Cunningham of Royal Bank of Scotland, said: “When we make changes to our branch network, we work hard to make sure that there’s support available in the local community for those affected by the change.

“Branch closures can affect people that are less confident with the digital alternatives we offer, or don’t yet know about the alternative options available for banking in person, so our community pop-ups provide a service tailored to the needs of customers in that community while signposting to other in-person services.

“Friendly staff will be on hand to help those customers that do still want to speak to us face-to-face with their banking related queries as well as offering advice and support on using our digital services.”

The Royal Bank of Scotland Johnstone Pop-Up will operate from 0930-1330 on Fridays from 25th August. It will be based at Active Communities at 7 Quarry Street.

Community pop-ups are cashless, so if customers need to withdraw money or cash a cheque, you’ll need to visit your nearest branch or Post Office. Staff at the pop-up can help direct customers to these services.

The RBS branch of Johnstone, on Church Street will close on Tuesday 15th August 2023.

By Ricky Kelly

Main writer for Renfrewshire News

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